Legal
Privacy Policy
Controller: Hotel De Witte Lelie, Keizerstraat 16–18, 2000 Antwerp, Belgium. Contact: hotel@dewittelelie.be. Applies to www.dewittelelie.be and related subpages.
1. What data we process
- Booking & stay: name, contact, dates, room type, preferences, billing/payment details.
- Communication: emails and messages sent via forms.
- Website usage: pages viewed, device, approximate location, cookies (see Cookies Policy).
- On-property: necessary data to provide hotel services.
2. Why we use your data (legal bases)
- Provide services (reservations, check-in/out, payments) — contract.
- Respond to enquiries — legitimate interest.
- Service messages (confirmations, updates) — contract/legitimate interest.
- Compliance (tax, accounting, safety) — legal obligation.
- Marketing (newsletters/offers) — consent (opt-in; unsubscribe anytime).
- Analytics & improvement — consent for non-essential cookies.
3. Sharing & transfers
We share data with trusted processors (booking/payment platforms, hosting, email, analytics) under appropriate agreements. For transfers outside the EEA, we use safeguards such as Standard Contractual Clauses.
4. Retention
Booking/invoicing data: per Belgian law (typically 7–10 years). Enquiries: for the time needed to handle. Analytics: per tool settings.
5. Your rights
You may request access, rectification, erasure, restriction, objection, and data portability. Where consent is used, you can withdraw it anytime. Contact: hotel@dewittelelie.be. You can lodge a complaint with the Belgian Data Protection Authority.
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Legal
Cookies Policy
We use cookies and similar technologies to operate our website, remember choices, and—where you consent—understand usage to improve content and performance.
1. Categories
| Category | Purpose | Examples | Retention |
|---|
| Essential |
Core functions (navigation, booking flow, security, consent state). |
Session ID; cookie-consent preference. |
Session / up to 12 months. |
| Functional |
Remember choices (e.g., language). |
Weglot language preference. |
Up to 12 months. |
| Analytics |
Measure traffic and conversions (only with consent). |
Aggregated usage metrics. |
Per tool settings (≈1–24 months). |
2. Managing cookies
- Use our cookie banner to set preferences (when shown) or adjust your browser settings.
- You may delete existing cookies at any time.
- Blocking certain cookies can impact functionality, especially booking.
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Legal
Terms & Conditions
These terms govern use of our website and reservations with Hotel De Witte Lelie. Specific rate policies shown during booking and in your confirmation take precedence if there is a conflict.
1. Website use
- Content may change without notice and is provided in good faith.
- All site content is owned by or licensed to us. Do not reproduce without permission.
- Links to third-party sites are provided for convenience; we are not responsible for their content or policies.
2. Reservations & payments
- Reservations depend on availability and confirmation.
- Rates, taxes, and cancellation terms are displayed during booking and in confirmations.
- Some rates/dates may require deposits or prepayment; a valid card may be required for incidentals.
3. Cancellations & no-shows
Policies vary by rate plan and dates selected. The booking engine and confirmation email show the applicable terms. No-show or late cancellation fees may apply.
4. Liability & law
We are not liable for indirect or consequential losses from site use or interruptions, to the extent permitted by law. Belgian law applies; courts of Antwerp have jurisdiction, without prejudice to mandatory consumer protections.
This page is for transparency. If any inconsistency arises, the booking confirmation and rate-specific terms prevail.
Last updated: 1 November 2025
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